Imagine you had the power to create an entire workshop on some personal development topic that interests you but that no-one else seems to cover. What would the topic be?
I had great fun recently facilitating a workshop in personal power; I gave the rather Machiavellian title of Power-Plays: How to Take Control in Life. We [...]
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A man walks into a shop. He lifts a bacon-and-egg roll, a banana milkshake, and a Finger of Fudge choc bar. He then walks up to the counter to pay. Nothing remarkable so far. Except… this is Northern Ireland. Here, regular customer service is a tale told by weary travellers. As for exceeding customer expectations, [...]
Filed under: customer service, news and events | Tagged: American schmaltz, CEM, customer experience management, customer service, Dr Phil, European laissez-faire | 5 Comments »
We are holding a workshop at Queen’s University Belfast, Confident Conversations: How to Talk in Any Situation. This is a one-day event.
Some talk too much; others strain to say anything. It’s a skill that affects every area of our lives, yet we’re never trained for it. This workshop will teach the art of conversation. Participants [...]
Filed under: communication, confidence, news and events | Tagged: active listening, Belfast, confidence, connect with others, conversation, interpersonal communication, interviews, Networking, Northern Ireland, QUB, Queens, reaction | 1 Comment »
