Capita and Digilog UK have developed technology that could be used to detect stress in the voice over the ‘phone. This has been tested in Harrow Borough Council.
Are staff going to be up in arms, or will there be no problem? Read the detail here.
So, how to get the best out of your staff? Do you trust them? Or, do you feel you need to treat your team with suspicion? Or, worse, as you would treat children in school?
Someone attending an adult course recently told me that the facilitator surprised the audience by Read More »
