Archive for June 23rd, 2008

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Boomerang the Client

In customer service on 23 June, 2008 by Dawn Baird, Partner Tagged: ,

You’ve snagged the perfect (OK, lucrative) client. You want them to come right back again, and quickly. You might want them to have picked up a few mates along the way, too.

Things to avoid saying, to make sure that client boomerangs right back at ya:

I can’t

I don’t mean you should design a ebusiness website for a large corporation when what you actually do is high class catering for conferences and weddings.

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