Have you ever returned an item only to find you couldn’t get your money back? Have you ever agreed to purchase something you didn’t really want? Learn the tricks of the retail trade and how to avoid them! Become aware of your legal entitlements. Develop the skills for asserting your rights.
Event Details & Booking
Saturday 16 [...]
Filed under: assertiveness, communication, confidence, customer service, news and events | Comments Off
Guest Post by Matthew Arrell.
I have seen all too many innocent people attacked for no good reason other than for some thug’s own sick pleasure. They will always prey on the vulnerable because they are easy to target and usually won’t resist.
I am very glad to see that Allen is running the “Streetwise” workshop [...]
Filed under: assertiveness, confidence, news and events | Tagged: aggression, awareness, Belfast, decisiveness, fitness, matthew arrell, Northern Ireland, personal safety, personal secuirty, readiness, reasonable force, self-defence, streetwise | Comments Off
How many times have you gone into a shop to return an item, only to come back out with a credit note that you will probably never use? How many times has your bank left a charge on your account, for some minor indiscretion?
I’m the person people take with me when they want to return [...]
Filed under: assertiveness, confidence, news and events, personal development | Tagged: assertiveness, Belfast, consumer rights, Northern Ireland, training, workshop | Comments Off
A study at Harvard Medical school has discovered something interesting. Anger has a place in the workplace.
As reported by the BBC, the findings include the statistic that ‘those who repressed frustration were three times more likely to say they had reached a glass ceiling.’ Those who deny their reality of their anger defeat attempts to [...]
Filed under: assertiveness, positive psychology | Tagged: anger, anger-management, eustress, Flow, hulk, stress | Comments Off
