Posted on 6 May, 2009 by Dawn Baird, Partner
Google Employees Playing Beach Volley on Google Campus
Everyone’s falling about with worry. The recession has us all cautious about spending more money than we absolutely have to, taking on new staff, renting more premises or bringing in too much product in advance.
How can we hang in there? How can we thrive? How can we ensure [...]
Filed under: business, business ethics, communication, customer service, emotional intelligence | Tagged: Belfast, communication skills, flexible working, how to motivate, listening skills, motivation, Northern Ireland, recession, relation in the workplace | Comments Off
Posted on 17 April, 2009 by Dawn Baird, Partner
Have you ever returned an item only to find you couldn’t get your money back? Have you ever agreed to purchase something you didn’t really want? Learn the tricks of the retail trade and how to avoid them! Become aware of your legal entitlements. Develop the skills for asserting your rights.
Event Details & Booking
Saturday 16 [...]
Filed under: assertiveness, communication, confidence, customer service, news and events | Comments Off
Posted on 3 April, 2009 by Dawn Baird, Partner
A group of nine year olds in a primary school not far away from this very screen were speaking customer this Wednesday past. They were taking part in Young Enterprise, which I hope to volunteer for very soon. What does the programme offer? Well, it gives kids the chance to talk to real live ‘entrepreneurs’ [...]
Filed under: business, customer service, personal development, training | Tagged: abcess, customer, customer care, customer e, customer experience management, customer relationship management, customer service, muppets, process, staff | 2 Comments »
Posted on 2 March, 2009 by Dawn Baird, Partner
This week, I was contacted by someone looking for training in sales and customer service. She told me I was the first supplier of training to mention the ‘tailoring’. Everyone else she had made enquiries with had told her she’d be getting a standard course, with no effort to match up with what they particularly [...]
Filed under: business, customer service, marketing | Tagged: Belfast, customer service, Northern Ireland | 3 Comments »
