I Want to Speak to the Person in Charge

Have you ever returned an item only to find you couldn’t get your money back?  Have you ever agreed to purchase something you didn’t really want?  Learn the tricks of the retail trade and how to avoid them!  Become aware of your legal entitlements.  Develop the skills for asserting your rights.
Event Details & Booking
Saturday 16 [...]

Streetwise: How to Protect Yourself Against Aggression

Guest Post by Matthew Arrell.
I have seen all too many innocent people attacked for no good reason other than for some thug’s own sick pleasure. They will always prey on the vulnerable because they are easy to target and usually won’t resist.
I am very glad to see that Allen is running the “Streetwise” workshop [...]

Last Year, I Saved £8000 Pounds Just By Complaining

How many times have you gone into a shop to return an item, only to come back out with a credit note that you will probably never use?  How many times has your bank left a charge on your account, for some minor indiscretion?
I’m the person people take with me when they want to return [...]

I Do Not Call Myself Subject to Much at All

Assertiveness figures heavily in our communication workshops.  We get asked about it all the time.  To follow on from my 5 Assertiveness Techniques post, here are give assertive power words that you can adopt immediately, as part of your efforts toward living (and working) the life you want.  In my favourite [...]